Drama unfolded in Nairobi after a woman allegedly refused to pay her matatu fare, forcing the crew to drive the vehicle to Kasarani Police Station.
The incident, which was captured in a video shared on social media, caused tension among passengers who were eager to get home.
According to the clip, the woman declined to hand over her fare despite repeated requests from the conductor and appeals from fellow passengers.
As the standoff continued, the matatu crew decided to divert the vehicle to the nearby Kasarani Police Station.
Passengers, clearly frustrated by the delay, supported the decision and urged police officers to intervene.
Inside the matatu, several passengers were heard complaining about the inconvenience caused by the woman’s refusal to pay.
One man strongly backed the crew’s move, saying passengers should not be forced to endure delays because of one person’s actions.
Some female passengers also voiced their frustration, asking police to remove the woman so the vehicle could continue with its journey.
They argued that everyone else had already paid and should not be inconvenienced further.
The drama came to an end when a uniformed police officer escorted the woman out of the matatu. A police van was also seen parked outside the station during the incident.
However, it remains unclear whether the woman was detained or released later.
The incident has sparked mixed reactions online, with many Kenyans supporting the crew for choosing to involve the police instead of using force.
Others questioned whether a good Samaritan could have stepped in and paid the fare to avoid the disruption.
The case comes just weeks after another matatu-related incident triggered public outrage, following reports that a student was allegedly pushed from a moving bus and died.
In a separate story, management of Plank Matatu in Kitengela recently denied claims that its crew was involved in a theft incident in which passengers lost valuables.
The company said investigations were ongoing and promised that anyone found culpable would not be allowed to continue operating.
Overall, the Kasarani incident has once again put matatu conduct and passenger rights under public scrutiny.