Naivas Supermarket is facing mounting public outrage after numerous customers came forward with disturbing claims of expired food being sold on its shelves.
The allegations, which have gone viral on social media, accuse the popular retail chain of negligence and ignoring customer complaints.
Shoppers have shared photos and receipts showing expired dairy products, bread, and packaged meats allegedly purchased from various Naivas branches.
Some claim they only noticed the expiry dates after consuming the items, raising concerns about health risks.
“I bought yogurt for my kids, and only realized later that it had expired five days earlier,” said one Nairobi resident.
“When I returned it, the staff didn’t seem surprised — like it was normal.”
Several commenters say they’ve experienced similar incidents in the past, accusing the chain of repeatedly putting profits ahead of customer safety.
Even more alarming, some customers allege that when they raised the issue with store managers, their concerns were brushed off or met with hostility.
“They told me to pick another item and move on. No apology, no accountability,” one shopper posted on X (formerly Twitter).
Despite the uproar, Naivas has yet to release an official public statement, further fueling frustration among consumers.
Food safety advocates are now calling on the Kenya Bureau of Standards and public health authorities to investigate the claims.
Consumer rights groups argue that supermarkets must be held to higher standards, especially given their role in feeding millions of Kenyans daily.
“This isn’t just about bad service — it’s a public health risk,” said a spokesperson from the Consumer Federation of Kenya.
“If proven true, it’s deeply unacceptable.”
As pressure builds, all eyes are now on Naivas to respond — or risk long-term damage to its brand and customer trust.
By Kenyans