Elsa Majimbo is back trending and this time it’s about her complaining about receiving poor customer service.
Yesterday she was out there claiming that her luggage was taken to another country via KQ and she found out 30 min after landing.
“Today morning Kenya Airways @KenyaAirways left my luggage in another country cause the weight couldn’t enter the plane….jsksjksjkk! WHAT!?! I was told this after I waited for my bags for 30 MINS!!!!!
No apologies were issued. The plane was incredibly small it looked like a domestic flight one. I would not recommend this airline tbh. For travelers avoid it if you can.” Elsa took to Twitter.
KQ responded with an apology saying,
“Hi Elsa, we’re sorry for the delay of your luggage. Allow us to follow up on this, to ensure that you’re reunited with your luggage soon ^TK”
Boniface Mwangi, who we all know fights for anyone’s human rights. In as much as Elsa has been on the wrong side of Kenyans, the reality is that there was a mistake. And she had the right to complain.
“Elsa Majimbo is only 19 years old. She is smart, sassy, confident and unapologetic about her life. She has every right to demand better. If you’re used to begging for services that you have paid for and getting inconvenienced without saying a word, that’s you. Let Elsa be.”
The hate on social media was so much but the truth remains as is.
