Chaos erupted during Health CS Deborah Barasa’s press briefing as frustrated patients stormed the venue, decrying the failure of the Smart Health Application (SHA). The digital system, designed to streamline healthcare services, has reportedly been non-functional for days, leaving hundreds stranded at Kenyatta National Hospital (KNH)
“SHA is not working, and we are tired!” one protester shouted, as others demanded immediate action. Many patients expressed their struggles with delayed services, including the inability to access critical care and prescriptions.
The disruption has worsened the already strained healthcare system, with some patients alleging they had been waiting for over a week for assistance. CS Barasa acknowledged the challenges, assuring the public that efforts to restore the system were underway. However, the protest highlights growing frustrations over the reliance on digital systems without adequate contingency plans, leaving vulnerable populations bearing the brunt of technical failures.
By Newsmedia