Kenya Railways has issued an important notice to all Standard Gauge Railway (SGR) customers, addressing key updates related to operations, ticketing, and passenger services.
The announcement, which comes amid growing demand for SGR services, aims to enhance efficiency and improve the travel experience for passengers.
In the notice, Kenya Railways highlighted the importance of early booking to secure seats, especially during peak travel seasons.
The corporation emphasized that tickets should be purchased exclusively through official channels, including the Kenya Railways website, mobile app, and designated booking offices, to prevent fraud and ticket scalping.
Additionally, Kenya Railways reminded passengers of strict travel policies, including identification requirements and baggage restrictions.
Travelers are urged to arrive at stations at least 30 minutes before departure to allow for security checks and boarding procedures.
The notice also reiterated that unauthorized vendors and third-party agents should not be used for ticket purchases, as cases of fraudulent bookings have been reported.
The corporation also assured passengers of continued efforts to improve service delivery, including plans to expand routes and enhance train schedules to accommodate growing demand.
Kenya Railways reaffirmed its commitment to safety, efficiency, and customer satisfaction, encouraging passengers to adhere to guidelines for a seamless travel experience.
This notice comes at a time when SGR remains a crucial mode of transport, connecting major cities such as Nairobi and Mombasa.
With increasing passenger numbers, Kenya Railways continues to refine its operations to meet public expectations while ensuring a secure and efficient railway system.
Passengers are advised to stay updated on official communication channels for any further announcements regarding SGR services.
By Nairobi