Kenya Power and Lighting Company (KPLC) is targeting to connect over 320,000 new customers in the next three months.
Kenya Power said it has solved all issues relating to procurement of connection materials.
KPLC live line engineers fixing a transformer. Photo: Kenya Power. Source: Facebook
KPLC unveiled an initiative targeting to clear its connection backlog, which currently stands at 236,924.
Kenyans have been raising concerns over the utility firm services, a move that saw the MPs recommend ending the KPLC monopoly.
The initiative, called Rapid Results Initiative (RRI), targets onboarding new customers within 90 days.
KPLC challenges
Speaking during the commencement of Customer Service Week on Tuesday, September 3, KPLC Managing Director Joseph Siror said RRI will fast-track metre installation for new connections across the country.
“We have been experiencing challenges with the procurement of critical materials, which has negatively impacted our drive to onboard new customers. I am happy to note that these challenges have been addressed and we have started receiving meters, which we are deploying to clear pending connections, ” said Siror.
Siror noted that the company has installed 10,759 meters under the RRI programme.
The MD attributed the delays in the connection to protracted court battles stopping the procurement of meters and other materials.
KPLC blackouts
The utility firm has been facing backlash from its customers over frequent blackouts.
In August 2023, most parts of the country experienced an unannounced blackout.
Kenyans from Nairobi, Mt Kenya, Rift Valley and Western Kenya reported that the lights went out minutes before 10 p.m.
Being a Friday, Most Kenyans expressed their disappointment at the development that disrupted most of their weekend plans.
The company noted it experienced a system disturbance at 9:45 p.m., leading to the loss of bulk power supply to various parts.
By Tuko